State Federal Secretary says customers satisfied and happy with quality of services now
There has been some significant improvement in the quality service among the Federal Department offices in Sabah, said the State Federal Secretary Datuk Ismail Wadin.
Citing a recent survey conducted by the State Federal Development Department (JPPS), Ismail said the customers were satisfied and happy with the quality of services provided by the Government departments in Sabah. “People are happy with the improvement of the quality in our services,” Ismail said to reporters after launching the JPPS Quality Day celebration here yesterday. He said the findings of the survey indicated that the awareness among the civil servants on the importance of constantly improving their services had been steadily increasing. With the increasing awareness and commitment towards quality, we have seen a lot of improvement and changes in our departments and this has translated into more satisfied customers. “This is proven with the positive response from the public’ he said. The JPPS Quality Day is an annual event held by the department featuring various programmes towards further promoting and improving quality among Government departments and agencies. This year’s event comprises four programmes, the first is the two- day exhibition held at Palm Square, Centre Point to promote quality and enhance delivery system and customer services. The exhibition, which started yesterday, has attracted participation from 15 organizations and Government departments, including the Police, Immigration, Inland Revenue, City Hall, Perbadanan Pinjaman Sabah, Sabah Tourism Board and Anti-Drug Agency. Apart from acquiring the latest and useful information on products, services and programmes provided by the participants, visitors to the exhibition can also check and pay their summonses, fines and taxes online at the 15 booths provided. “Our focus in the exhibition today is on the utilization of the latest technologies which are made available at the exhibit booths provide fast, reliable and friendly services to the visitors. “These technologies are being adopted in our agencies for a more efficient service, both time and cost wise,” said Ismail when met after the launching of the programme yesterday. Today, JPPS will hold an aerobic exercise to further promote closer cooperation among the different departments and agencies. The third programme is a seminar on quality to be held at Karambunai Resort. The pinnacle of the event will be graced and officiated by Chief Minister Datuk Seri Musa Aman on Tuesday. It will be closed with a dinner party to be attended by officers from both the State and Federal departments.